Zego Onboarding

Guides, FAQs and Other Resources




Onboarding Overview

KYC (Know Your Customer)

KYC (or Know Your Customer) is a shorthand for anti-money laundering activities that banks and their partners must perform when contracting with a new customer to verify that clients are who they say they are. These regulations are designed to prevent illegal and harmful activities. All Zego clients must pass KYC, as it is required by law. At the beginning of the onboarding process, Zego will provide you with a KYC form and collect information needed to complete the KYC process.

Due Diligence

After completing KYC, our Compliance team will perform a due diligence review of your account. We will reach out to you in the event our Compliance Team needs copies of additional documentation for verification.

Configuration

Once you've completed KYC and Due Diligence, Zego can begin configuring your account. Zego’s configuration process is entirely customized to you and your company’s needs, which means timelines and additional steps may vary. Much of the configuration will be dependent upon your accounting software, and while some involve a very basic set up with little interaction, others require a more manual approach that oftentimes necessitates a longer configuration.

Payments Launch

After your Zego Pay account is configured, Zego will work with you to get you transacting as soon as possible and ensure residents are taking advantage of online payments.

Onboarding Complete

Your onboarding experience is completed once we verify your account is transacting. Zego will provide you with numerous available training and support resources to assist with your success. Additionally, we want to make sure you and your team are taking advantage of all Zego Pay features and benefits that help further improve your efficiencies, saving your staff valuable time.

KYC (Know Your Client)

KYC (or Know Your Customer) is a shorthand for anti-money laundering activities that banks and their partners must perform when contracting with a new customer. These regulations, enforced as of 2018, are designed to prevent illegal and harmful activities. All Zego clients must pass KYC, as it is required by law.

Due Diligence

Due Diligence is review of the legal entity that a bank or its partners contract with for credit and underwriting purposes by our Compliance Team.

Configuration

Once you've completed KYC and Due Diligence, Zego can begin configuring your account. Zego’s configuration process is entirely customized to you and your company’s needs, which means timelines and additional steps may vary. Much of the configuration will be dependent upon your accounting software, and while some involve a very basic set up with little interaction, others require a more manual approach that oftentimes necessitates a longer configuration.

Payments Launch

Now that your account is configured on Zego Pay, we want to make sure your residents are taking advantage of online payments! Please review some of the resources available to start transacting.

• Zego Pay Resident Flyer

• Resident - How to Create an Account & Submit Payments

• Payment Portal Instructions

• Payment Website Buttons

Training & Additional Resources

Provided are available training and support resources to assist with your success. Additionally, we want to make sure you and your team are taking advantage of all Zego Pay features and benefits that help further improve your efficiencies, saving your staff valuable time.

Training Webinars & Recordings
• Online Payments - Calpay Integration: Recording
• Online Payments - FTP Integrations Only: Recording
• Online Payments - Manual Integration: Webinar Registration | Recording
• Online Payments - MRI Integration: Webinar Registration | Recording
• Online Payments - Non Integrated Accounts: Webinar Registration | Recording
• Online Payments - ResMan Integration: Webinar Registration | Recording
• Online Payments - Tops Integration: Recording
• Online Payments - Vantaca: Recording
• Online Payments - Yardi Voyager/Genesis 2 Integration: Webinar Registration | Recording
• Online Payments - Rent Manager 12 Integration: Webinar Registration | Recording
• Utilizing CashPay: Webinar Registration | Recording
• Check Scanning Installation: Webinar Registration | Recording
• Check Scanning Training (Chrome Only): Webinar Registration | Recording

Resources
• 10 Ways to Kickstart Digital Payments with Zego
• Digital Payment Adoption Checklist
• The Property Manager’s Guide to 100% Digital Payment Adoption

Have Questions?